Hi, so has anyone booked on the Southampton to Montreal sailing in September 2016, it's been super popular with the Brits?
Question for the chat watchers out there: What Destination is on your wish list for 2015/2016??
5 mins left...has anyone stayed in a refurbished Suite yet? Richard
Do people like the improvements we have made to our website in the UK?
Hi everyone! We have five minutes left, so ask your questions now. Richard will continue to answer them, even after the chat ends.
We're officially closing the chat, but Richard will answer the questions that have already been submitted. Thanks so much for participating!!!
Thanks everyone, please excuse my Adam pseudonym. I've really enjoyed our time together. if you would like to contact me please so at RTwynam@AzamaraClubCruises.com
From @robertmartha: In the event Azamara will be adding a new ship (or 2?) to the fleet.... would love to see/suggest more 7 day cruises offered throughout the year versus just BUSY/CROWDED summer months. I believe the Azamara demographic is aimed at us baby boomers +...a lot of who are still working and cannot manage more then 7-10 days off at a time. Is this something that Azamara may be considering?
A question and a comment from @alfredo: Recent changes to loyalty benefits reduced voyage internet access from 235minutes to 90 minutes, which is barely sufficient for a 7 day cruise, but not for longer voyages, and a bit odd in comparison to Celebrity access.
While the change seems to have been made to "upscale" suite benefits at no cost, surely a fairer allocation for those many loyal passengers who cruise on longer voyages would be 90 minutes every 7 days, similar to the laundry benefit, although with other competitors now offering totally free internet access, maybe a good time to remove charging altogether, reward loyalty, and remain competitive in an ever aggressive marketplace.
As an aside and without going into detail, I had on a previous occasion to contact Mr Twynam regarding a seemingly insurmountable problem on an upcoming cruise which all efforts to resolve online and to the call centre proved fruitless and frustrating, and guess what, his efficient and friendly staff produced a proper resolution within days!! Well done him and all his staff. Keep it up, as greatly appreciated by all and hopefully recognised by Azamara management and Mr.P.
From Bowie MeMe: Is there an unlimited internet connection on AZ? What is the cost and how many devices can use the package?
From @Lottie A: Firstly, why does Azamara have such different "deals "in different countries? It is noticeable that our American friends have access to much better terms and conditions and prices than we do in the UK. It really does not seem fair and the standard answer of different markets etc won't do.
Also from @Lotte A: Secondly, we have been hearing about a new ship or even ships for a long time now. On Journey in November Captain Johannes told us that we would be hearing some news very soon. Can Mr Twynam share some definite news about these plans? Although I understand the financial reasons behind it, I am very unhappy that Quest has been removed from my cruising options due to the long charter and a third ship would give us added choices.
From @little_britain: Please can he confirm the policy in the UK regarding price drops?